Support | Wanees

Check that you entered your Saudi mobile number correctly after +966.
Wait for the timer on the screen to finish, then tap resend. A code can take up to a minute to arrive.
Make sure your phone has signal and can receive text messages, and check any filter that hides messages from unknown senders.
Use the newest code. Each code works once and expires after a few minutes.
Still stuck? Email support@getwanees.com with your number and we will look into it.

How do I change who I see (Show me)?

Open Me, then Settings, and under Show me choose between people of your own gender or everyone. You can change your age range and maximum distance in the same place. Your Discover deck updates straight away.

How do I delete my account?

In the app, open Me, then Settings, then Delete account, and confirm. If you no longer have the app, follow the steps on our Delete account page.

How do I report someone?

Open their profile, your chat with them, the plan or the room, tap the menu and choose Report. Pick a reason, add details if you like, and send. You can block them in the same step.

We never tell the person who reported them. Our team reviews every report, handling the most serious first, and we let you know in the app when we have taken action.

What are coins and how do they work?

Coins are Wanees’s in-app currency. You get welcome coins when you join, and you can buy more in the app.
Use them for extras such as a Super Wave (a like with a note), featuring your plan, boosting your profile, a priority join request or gifts for speakers in Majlis rooms.
Coins have no cash value and cannot be transferred or exchanged for money.
Purchases go through the App Store or Google Play. For a refund, contact Apple or Google, whose refund policies apply.
If coins you bought did not arrive, email support@getwanees.com with the date and the store receipt.

Can other members see where I am?

No. Other members see only a rough distance band, such as "1-3 km". Your exact location, your address and a point on a map are never shown. Read more in our Privacy Policy.

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